Julia Menard
Not only was my issue resolved quickly, but the support team went above and beyond to explain everything clearly.
Ryan Takeda
Priority Support saved me so much time during our launch week. I got detailed answers within hours instead of days.
Priya Desai
The support team was responsive, knowledgeable and polite. It felt like they already knew exactly what I needed.
Marcus Ellison
I had a bunch of questions and issues, all solved the same day. Definitely worth it if you're running a busy store.
Frequently Asked Questions
Our theme support is designed to get you up and running and assist with basic tweaks to set you on your way. Priority support is an extension of this and is designed to get you these answers faster!
This gives you a 3 month boost which is typically when you'll need it the most.
When you sign up for priority support, you must put in your myshopify domain (shop.myshopify.com). When accessing support ensure this domain is used so that we can prioritize your requests.