3 months of priority theme support

Support, without delay.

  • One-time payment for 3 months
  • Billed per store
$99.00

Priority Support is for merchants and agencies who want their requests seen and handled first.

Priority placement in our support queue, without changing scope or guarantees.

Designed for

  • Live or high-revenue stores
  • Stores actively setting up or preparing to launch
  • Custom or complex setups
  • Agencies managing client sites
  • Teams iterating frequently

Not intended for

  • Early experimentation or learning
  • Occasional how-to questions
  • Stores not live that don't have urgent deadlines

What's Included

Priority Support affects response priority, not guaranteed resolution time.

Faster responses

Priority placement in the support queue

Requests handled ahead of standard support

Faster initial responses compared to standard support

Direct access

Support from the team behind the theme

Context retained across conversations

Advice grounded in best practice

Support for

  • Theme setup and configuration
  • Layout, styling, and performance issues
  • Customization troubleshooting
  • Theme updates and changes
  • Launches and high-traffic periods

What's Not Included

  • Custom feature development
  • Third-party app debugging beyond conflict identification
  • Business, marketing, or conversion consulting

Why Priority Support

Priority Support goes beyond faster replies. It provides decisive answers, senior oversight, and fewer unknowns. Support designed to prevent issues, not just respond to them.

All requests follow our standard support policy. Priority Support ensures your request is handled first.

FAQ

How fast is priority?

Priority requests are handled ahead of standard support. While this typically results in faster initial replies, resolution time depends on the nature of the request.

Is this development or support?

This is support and guidance. Custom feature development is not included.

Does this apply to custom code?

Yes, within reason. Extensive rewrites are not included.

What if there's a bug in the theme?

Bugs and regressions are escalated and prioritized.

Can I add this later?

Yes. Priority Support can be added at any time.