Who to contact
Before submitting a ticket, please consider where best to direct your query.
App developer - If you have recently installed an app and think it might be causing an issue, or you're having problems integrating one.
Expert or developer - If you've hired an expert or developer and think the issue may be caused from a customisation they've made, it's best to follow up with them first.
Shopify guru - If you're having an issue with pages unrelated to the theme such as the admin, or checkout.
Our theme support includes
- General questions about theme functionality and technical capabilities.
- Help with setting up theme features and configuring the theme settings.
- Any Shopify compatibility issues arising from a fresh theme install.
- Fixing known issues
- Assistance with basic styling adjustments (up to 1 hour)
Theme tweaks and customizations
We want to see you get the most from our themes and understand you may need to tailor themes out-of-the-box to suit your specific needs. For theme tweaks and custom development outside the scope of our support we recommend the following:
Carson Shopify Experts are available on-demand for commonly requested theme tweaks and small jobs with a quick turnaround.
Storetasker connects you directly with Shopify Experts for theme customizations including general additions to functionality, theme updates, third-party app configuration and more.
Shopify expert for major changes or if you're looking for a lot of ongoing work.