Who to contact

Before submitting a ticket, please consider where best to direct your query.

App developer - If you have recently installed an app and think it might be causing an issue, or you're having problems integrating one.

Expert or developer - If you've hired an expert or developer and think the issue may be caused from a customisation they've made, it's best to follow up with them first.

Shopify guru - If you're having an issue with pages unrelated to the theme such as the admin, or checkout.

Our theme support includes

  • General questions about theme functionality and technical capabilities.
  • Help with setting up theme features and configuring the theme settings.
  • Any Shopify compatibility issues arising from a fresh theme install.
  • Fixing known issues
  • Assistance with basic styling adjustments (up to 1 hour)

Theme tweaks and customizations

We want to see you get the most from our themes and understand you may need to tailor themes out-of-the-box to suit your specific needs. For theme tweaks and custom development outside the scope of our support we recommend the following:

Carson Shopify Experts are available on-demand for commonly requested theme tweaks and small jobs with a quick turnaround.

Storetasker connects you directly with Shopify Experts for theme customizations including general additions to functionality, theme updates, third-party app configuration and more.

Shopify expert for major changes or if you're looking for a lot of ongoing work.

Looking to attach a screenshot or screencast? You can use the free tool Monosnap to send us a link in your message.